23rd Privacy Policy — Your Data Protection

User privacy is a top priority at 23rd. This document transparently explains how we collect, use, and protect your personal information when you use our platform.

What Information We Collect

To provide the best possible service, 23rd collects several categories of information from users. These include:

Account information: Full name, date of birth, email address, phone number, and password provided during registration.
Device and browser information: Device type, operating system, IP address, browser type, and other technical data collected automatically when you browse our platform.
Payment information: Transaction details in Malaysian Ringgit (RM/MYR), deposit and withdrawal records, and payment methods used such as DuitNow. We do not store full card details directly — this data is processed by registered third-party payment providers.
Usage data: Pages visited, games played, session duration, and interaction patterns within the platform.
Cookies: We use cookies to maintain login sessions, personalise content, and analyse website traffic.

How Your Information Is Used

23rd uses the information collected for the following purposes:

Processing account registration, identity verification, and user account management.
Securely processing deposits, withdrawals, and financial transactions in MYR.
Providing customer support services and handling complaints or enquiries.
Sending important notices relating to your account, platform updates, and policy changes.
Improving user experience through usage pattern analysis and feedback.
Detecting and preventing fraud, unauthorised access, and unlawful activity.
Complying with applicable legal and regulatory requirements in Malaysia.

We will not use your data for any third-party marketing purposes without your prior consent.

Cookies & Browsing Activity Tracking

The 23rd platform uses cookies and similar tracking technologies to enhance website functionality and performance. The types of cookies we use include:

Session cookies: To maintain your logged-in status throughout an active session.
Preference cookies: To save your language, display, and personal preference settings.
Analytics cookies: To understand platform usage patterns for internal improvement purposes.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality and your login experience.

Data Retention & Security Measures

The security of user data is a core responsibility at 23rd. We use SSL/TLS encryption to protect all data transmitted between your browser and our servers. Personal data is stored on servers secured by firewalls and strict access controls.

Account and transaction data is retained for as long as your account remains active, or as required to meet legal obligations. Once an account is closed, data will be deleted or anonymised within a specified period, unless longer retention is required by law.

While we take all reasonable technical precautions, no data transmission or storage system on the internet can be guaranteed 100% secure. We encourage users to use strong passwords and never share their login credentials with anyone.

Data Sharing & User Rights

Third-Party Sharing

23rd does not sell or rent users' personal data to third parties. We only share information in the following circumstances:

With payment service providers as required to process your MYR transactions.
With authorities or regulatory bodies where required under Malaysian law.
With technical service providers who assist in operating the platform, subject to strict confidentiality agreements.

Your Rights as a User

As a 23rd user, you have the following rights regarding your personal data:

Right to access: You may request a copy of the personal information we hold about you.
Right to rectification: You can update any inaccurate information through your account settings or by contacting our support team.
Right to erasure: You may request deletion of your personal data, subject to applicable legal requirements and active contractual obligations.

To submit any request relating to your data rights, visit the FAQ us or reach our support team at [email protected]

Policy Changes & How to Contact Us

23rd reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Users will be notified of any significant changes via an on-platform notice or registered email.

The effective date is shown at the bottom of this page. We encourage you to review this policy periodically to stay informed of any updates.

If you have any questions, concerns, or complaints regarding your data privacy on the 23rd platform, please contact us via:

Email: [email protected]
Help page: FAQ

Effective date: January 2026. This version supersedes all previous versions of the Privacy Policy.

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